Thank you for shopping at TitoSport. We are committed to providing high-quality print-on-demand products and a transparent customer service experience.
Please read this Return and Refund Policy carefully before placing an order. This policy explains our no-return policy, eligibility for refunds and replacements, the process for reporting product issues, and the applicable timelines.
1. No Returns Policy
At TitoSport, all products are made to order through our print-on-demand (POD) production and fulfillment process.
Because each product is produced specifically after an order is placed, we do not accept physical product returns.
This policy applies equally to all products, including both personalized and non-personalized items.
Customers are not required to ship products back to us when requesting an eligible refund or replacement for a verified product issue.
We do not offer refunds, returns, or replacements for products that are delivered correctly and are free from defects, except where required by applicable law.
2. Refund and Replacement Eligibility
Although we do not accept physical returns, customers may qualify for a refund or free replacement if their order has a verified product or fulfillment issue.
Eligible situations include:
- Products that arrive damaged during shipping.
- Products with manufacturing defects.
- Products with significant printing errors or defective prints.
- Products that are materially different from the confirmed order specifications.
- Incorrect products, sizes, colors, or designs sent due to a production or fulfillment error.
- Missing items from an order.
- Orders confirmed lost or not delivered after investigation.
For verified qualifying issues, TitoSport will offer an appropriate resolution, which may include a refund or a free replacement.
No physical return is required for approved refunds or replacements.
3. Non-Eligible Refund and Replacement Requests
Because all TitoSport products are made to order, we do not provide refunds or replacements for products that are free from defects and match the customer’s confirmed order.
The following reasons are not eligible for refunds or replacements:
- Changing your mind after purchasing.
- Ordering the wrong size, color, or design.
- Personal preference or dissatisfaction with a non-defective product.
- Choosing an incorrect product variation during checkout.
- Customer-provided spelling errors or incorrect personalization details.
- Minor color differences caused by screen settings or normal printing variations that do not constitute a product defect.
- Products damaged through improper use, washing, or care after delivery.
These conditions apply equally to personalized and non-personalized products.
Please review product descriptions, sizing information, design selections, and personalization details carefully before placing an order.
Nothing in this policy limits any consumer rights or remedies required under applicable law.
4. Timeframe for Reporting Product Issues
Customers should report damaged, defective, or incorrect products within 30 calendar days after the confirmed delivery date.
To request assistance, please email our customer support team at [email protected].
Include your order number, a description of the issue, and supporting photographs when available.
This 30-day reporting period applies to our standard product defect resolution process. It does not establish a general return period or allow returns for non-defective products.
Claims involving non-delivery or rights protected by applicable law will be handled in accordance with those requirements.
5. How to Request a Refund or Replacement
If you receive a damaged, defective, or incorrect product, please follow these steps:
- Contact Customer Support: Send an email to [email protected].
- Provide Your Order Information: Include your order number and the email address used during checkout.
- Describe the Issue: Explain the damage, defect, printing error, or incorrect item received.
- Provide Supporting Evidence: Attach clear photographs showing the issue, if available.
- Request Review: Our customer support team will review the information and may request additional details if necessary.
- Receive a Resolution: If the issue is verified and qualifies under this policy, we will arrange an appropriate refund or free replacement.
You do not need to return or ship the original product back to TitoSport.
6. Free Replacement Policy
When a product qualifies for a replacement due to a verified manufacturing defect, shipping damage, or fulfillment error, TitoSport may arrange a replacement at no additional cost to the customer.
Approved replacements are provided free of charge, including production and replacement shipping costs.
Replacement products are processed through our print-on-demand fulfillment network.
Our standard replacement production and delivery estimates are:
- Handling Time: 3-7 business days.
- Transit Time: 4-7 business days.
- Estimated Total Delivery: 7-14 business days.
- Replacement Product Cost: Free.
- Replacement Shipping Cost: Free.
These estimated timelines begin after the replacement request has been approved and submitted for processing.
Actual delivery times may vary depending on product availability, production schedules, shipping carriers, and fulfillment locations.
If a replacement is unavailable or cannot be fulfilled, we will provide an appropriate refund for the affected item.
7. Refund Policy
For verified eligible issues, TitoSport may issue a refund to the original payment method used for the purchase.
Refunds may be approved for:
- Verified damaged or defective products.
- Incorrect products sent due to fulfillment errors.
- Material manufacturing or printing defects.
- Missing items that cannot be replaced.
- Orders confirmed lost or not delivered.
- Orders that cannot be fulfilled or must be refunded under applicable law.
Approved refunds for defective or incorrect items cover the full purchase price of the affected item.
If an entire order is affected and a full order refund is approved, the refund includes the original Standard Shipping fee of $5.99 USD.
If only part of a multi-item order is affected, the refund generally covers the affected item, while the original flat shipping charge may remain applicable to other items delivered correctly, except where otherwise required by law.
Customers are not required to return defective or incorrect products to receive an approved refund.
8. Refund Processing Time
Once a refund request has been reviewed and approved, TitoSport will initiate the refund within 5 business days.
Approved refunds will be issued to the original payment method used at checkout.
After the refund has been initiated, your bank or payment provider may require an additional 5-10 business days to make the funds available in your account.
The exact time required for the refund to appear depends on your financial institution or payment provider.
Refunds required by law will be processed within the legally applicable timeframe.
If you have questions about an approved refund, please contact [email protected] with your order number.
9. No Return Shipping or Restocking Fees
TitoSport does not require physical product returns for any approved refund or replacement under this policy.
Therefore:
- Physical Returns: Not accepted.
- Return Shipping Fees: Not applicable.
- Restocking Fees: None.
- Replacement Product Fees: $0 for approved eligible claims.
- Replacement Shipping Fees: $0 for approved eligible claims.
Customers should not send products to our business address or to a production facility.
Our customer support team will resolve eligible claims without requiring customers to return the original item.
10. Lost or Undelivered Packages
If your order has not arrived within the estimated delivery period specified in our Shipping Policy, please contact our customer support team by email.
Our support team will review the shipping status and, when appropriate, investigate the issue with the shipping carrier or fulfillment partner.
If an order is verified as lost or undelivered, we will arrange an appropriate resolution, which may include a free replacement shipment or refund.
Customers are not required to pay additional production or shipping fees for approved replacements of lost orders.
If an order cannot be delivered or fulfilled, we will provide any refund required by applicable law.
For additional shipping information, please review our Shipping Policy.
11. Shipping Information
TitoSport currently delivers to eligible addresses within the United States only.
Our standard shipping terms are:
- Shipping Method: Standard Shipping.
- Shipping Fee: $5.99 USD per order.
- Handling Time: 3-7 business days.
- Transit Time: 4-7 business days.
- Estimated Delivery: 7-14 business days.
- Business Days: Monday – Saturday.
- Order Cut-Off: 2:00 PM Eastern Time.
Our production and fulfillment partners are located in the United States, China, and India.
Depending on the product and fulfillment availability, orders may be manufactured and shipped from any of these locations.
These shipping terms also generally apply to approved free replacements, except that customers will not be charged for replacement production or shipping.
12. Personalized and Non-Personalized Products
This Return and Refund Policy applies equally to personalized and non-personalized products.
Both product categories follow the same conditions:
- No physical product returns.
- No refunds or replacements for non-defective products due to customer preference.
- Refunds or free replacements for verified eligible product defects or fulfillment errors.
- No requirement to return the original item when an eligible claim is approved.
- No additional charge for approved replacement products or replacement shipping.
Customers are responsible for reviewing personalization details, spelling, sizes, colors, and product specifications before completing their purchases.
If an error is caused by incorrect information supplied by the customer and the delivered product matches the confirmed order, it does not qualify as a manufacturing defect.
13. Contact Information
If you need assistance with a damaged, defective, incorrect, missing, or undelivered product, please contact TitoSport.
Business Address: 481 E 171st St, Apt 5, Bronx, NY 10457, United States
Customer Support Email: [email protected]
Phone Number: +1 718-814-0472
Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM Eastern Time
14. Policy Updates
TitoSport may update this Return and Refund Policy periodically to reflect changes in our business operations, fulfillment procedures, or applicable legal requirements.
Any updates will be published on this page. The policy applicable at the time of purchase will generally govern the order, except where applicable law requires otherwise.
Nothing in this policy excludes or limits consumer rights that cannot legally be waived.
Thank you for choosing TitoSport. We appreciate your support and remain committed to providing transparent policies and dependable customer service.