Thank you for shopping at TitoSport. We are committed to providing clear, accurate, and transparent shipping information to help our customers make informed purchasing decisions.
This Shipping Policy explains our shipping methods, delivery destinations, order processing times, shipping costs, and estimated delivery timelines. Please review this policy before placing an order.
1. Shipping Destinations
TitoSport currently offers shipping to eligible addresses within the United States only.
We do not currently provide international shipping to destinations outside the United States. Shipping availability for your specific address will be confirmed during checkout.
2. Shipping Method and Cost
We currently offer Standard Shipping for eligible orders within the United States.
- Shipping Method: Standard Shipping
- Shipping Destination: United States Only
- Handling Time: 3-7 Business Days
- Transit Time: 4-7 Business Days
- Estimated Total Delivery Time: 7-14 Business Days
- Shipping Fee: $5.99 USD Per Order
- Order Cut-Off Time: 2:00 PM Eastern Time
- Business Days: Monday – Saturday
3. Business Days and Order Cut-Off Time
Our standard business days are Monday through Saturday, excluding Sundays and observed non-working holidays.
Our daily order cut-off time is 2:00 PM Eastern Time. Eastern Time observes daylight saving time when applicable.
- Orders placed before 2:00 PM (Eastern Time) on a business day begin processing on the same business day.
- Orders placed at or after 2:00 PM (Eastern Time) begin processing on the next business day.
- Orders placed on Sundays or observed non-working holidays begin processing on the next available business day.
Order processing is subject to successful payment authorization and order verification.
4. Production and Fulfillment Locations
TitoSport is a U.S.-based online retailer working with third-party print-on-demand manufacturing and fulfillment partners.
Our production and fulfillment partners are located in the following countries:
- United States
- China
- India
Depending on the product, production availability, and fulfillment arrangements, your order may be manufactured, printed, packaged, and shipped from any of these countries.
Not all TitoSport products are manufactured in or shipped from the United States.
We provide this information to ensure transparency about our production and shipping processes. Our stated shipping rates and estimated delivery timelines apply to eligible U.S. orders regardless of the fulfillment location.
5. Order Tracking
Once your order has been shipped and tracking information becomes available, we will provide the relevant tracking details.
Tracking updates may take some time to appear after the shipping carrier receives your package.
If you need assistance tracking your order, please contact our customer support team by email at [email protected].
Please include your order number in your email so we can assist you more efficiently.
6. Multiple Shipments
Because TitoSport works with multiple print-on-demand production and fulfillment partners, products purchased in the same order may be manufactured or shipped from different facilities.
As a result, some orders may arrive in separate packages or on different delivery dates.
Separate tracking information may be provided for individual shipments when available.
7. Shipping Delays
We make reasonable efforts to process and ship orders within our estimated timelines. However, occasional shipping delays may occur due to circumstances such as:
- High order volumes or seasonal demand.
- Production or printing delays.
- Shipping carrier disruptions.
- Severe weather conditions.
- Public holidays.
- Customs clearance procedures when applicable.
- Incorrect or incomplete shipping information.
- Other unforeseen operational circumstances.
If your order has not arrived within the estimated delivery period, please email us at [email protected] with your order number.
Our support team will review your order status and provide assistance based on the available shipment information.
8. Incorrect Shipping Addresses
Customers are responsible for providing accurate and complete shipping information during checkout.
Please carefully verify your recipient name, street address, apartment or unit number, city, state, and ZIP code before completing your purchase.
If you discover an error in your shipping information, please contact us by email at [email protected] within 6 hours of successfully placing your order and completing payment.
When requesting an address correction, please include your order number and the complete, corrected shipping address.
Shipping address changes are accepted within the 6-hour order modification window, subject to technical feasibility. If we cannot complete the requested correction within this window, you may cancel the order and receive a full refund, including the original shipping fee.
The 6-hour modification window is calculated from the time of successful purchase, regardless of our business hours or the daily 2:00 PM Eastern Time order processing cut-off.
Requests submitted by email within the 6-hour window will be considered timely based on the email receipt timestamp, even if our support team reviews the request after the window has expired.
After the 6-hour modification window has expired, shipping address changes are no longer accepted under our standard order modification policy. Once an order has entered production or has been shipped, address modifications or delivery redirection may not be possible.
TitoSport is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.
For complete details about modifying or canceling an order, please refer to our Order Changes and Cancellations Policy.
9. Lost, Missing, or Damaged Packages
If your package is lost, missing, arrives damaged, or has not been delivered within the estimated delivery period, please contact our customer support team for assistance.
Our preferred contact method is email: [email protected].
When contacting us, please provide the following information:
- Your order number.
- Your full name and contact email address.
- A description of the issue.
- Photographs of the damaged product or packaging, if applicable.
We will review your request and provide assistance in accordance with our published policies and applicable consumer protection laws.
For further information about return eligibility and refunds, please refer to our Return and Refund Policy.
10. Customer Support and Contact Information
If you have any questions about order processing, shipping costs, delivery estimates, tracking information, or an existing order, please contact TitoSport.
Business Address: 481 E 171st St, Apt 5, Bronx, NY 10457, United States
Customer Support Email: [email protected]
Phone Number: +1 718-814-0472
Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM Eastern Time
11. Shipping Policy Updates
TitoSport may update this Shipping Policy periodically to reflect changes in our shipping services, fulfillment processes, business operations, or applicable requirements.
Any updates will be published on this page. We encourage customers to review our shipping information before placing an order.
Thank you for choosing TitoSport. We appreciate your trust and support.