Thank you for shopping at TitoSport. We understand that customers may occasionally need to modify or cancel an order after completing a purchase.
Because TitoSport operates under a print-on-demand (POD) business model, our products are manufactured or printed specifically for each customer after an order is placed.
To ensure efficient order processing while allowing customers time to review their purchases, we offer a 6-hour window for order changes and cancellations.
Please read this policy carefully to understand the applicable conditions, procedures, and timelines.
1. Order Changes and Cancellation Window
Customers may request to change or cancel an order within 6 hours of successfully completing their purchase.
The 6-hour period begins when the order is successfully placed and payment is confirmed.
For example, if your order is successfully placed at 10:00 AM Eastern Time, the deadline to request a change or cancellation is 4:00 PM Eastern Time on the same day.
This 6-hour window is calculated using actual elapsed time, including weekends, holidays, and hours outside our regular customer support schedule.
Requests must be received within 6 hours of successful purchase to qualify under our standard order change and cancellation policy.
The timestamp of the email received at our customer support address will be used to determine whether a request was submitted within the permitted period.
2. Order Changes
If you need to modify an order, please contact us within 6 hours after your purchase has been successfully completed.
Changes you may request include:
- Correcting the recipient’s name.
- Updating the shipping address.
- Correcting spelling or text used in personalized products.
- Changing the selected size or color.
- Requesting a different product variation.
- Correcting other order details entered during checkout.
We will review eligible change requests received within the 6-hour window and make the requested updates when technically possible.
If a requested change involves a different product price, unavailable variation, or a modification that cannot be completed directly, we will explain the available options.
If we cannot accommodate a requested change submitted within the 6-hour window, customers may choose to cancel the original order and receive a full refund.
Order modifications are not guaranteed after the 6-hour window has expired.
Any modification to an existing order does not extend or restart the original 6-hour cancellation window.
3. Order Cancellations
TitoSport accepts cancellation requests submitted within 6 hours after successful order placement and payment confirmation.
To cancel an order, please email [email protected] within the permitted cancellation period.
Customers who submit a valid cancellation request within the 6-hour window will receive a full refund.
The refund includes:
- The full purchase price of the canceled products.
- The original Standard Shipping fee of $5.99 USD.
- Any applicable taxes collected for the canceled order.
No cancellation fee or restocking fee will be charged for eligible cancellations.
Once the cancellation has been processed, we will send a confirmation to the email address associated with the order.
4. Changes and Cancellations After 6 Hours
After the initial 6-hour period, orders may already have been released to our production and fulfillment partners.
Because our products are made on demand, production arrangements may be underway and manufacturing costs may already have been incurred.
For this reason, we do not accept standard order changes or voluntary cancellations after 6 hours from successful purchase.
This restriction applies equally to personalized and non-personalized products.
Examples of requests that are generally not accepted after the 6-hour window include:
- Canceling an order because of a change of mind.
- Changing the selected size or color.
- Changing or removing a personalized design.
- Correcting customer-provided personalization details.
- Switching to a different product or design.
- Canceling an order because the customer no longer wants the product.
Exceptions may apply when required by applicable consumer protection laws or when TitoSport is unable to fulfill the order as promised.
5. How to Request an Order Change or Cancellation
Our preferred contact method for order changes and cancellations is email.
To submit a request, please follow these steps:
- Send an Email: Contact [email protected] within 6 hours after successfully placing your order.
- Include Your Order Number: Provide the order number shown in your purchase confirmation.
- Explain Your Request: Clearly state whether you want to change or cancel your order.
- Provide Details: For order changes, include the exact corrections or modifications requested.
- Wait for Confirmation: Our customer support team will review your request and provide confirmation or further instructions by email.
For faster identification, we recommend using one of the following email subject lines:
- Order Cancellation Request – [Order Number]
- Order Change Request – [Order Number]
Please note: Eligible cancellation requests received within the 6-hour period will be honored even if our support team reviews the email after the window has expired.
Customers are not required to receive a response from our team within the 6-hour period, provided their cancellation email was received before the deadline.
6. Cancellation Refunds and Processing Time
If your cancellation request is submitted within the permitted 6-hour window, your order will be canceled and a full refund will be arranged.
Approved cancellation refunds will be initiated within 5 business days after cancellation confirmation.
Refunds will be issued to the original payment method used at checkout.
After the refund has been initiated, your bank or payment provider may require an additional 5-10 business days to reflect the funds in your account.
The exact time required for the refund to appear may vary depending on your financial institution.
Refunds required under applicable consumer protection laws will be processed within the legally required timeframe.
If you have questions about your cancellation refund, please contact [email protected].
7. Contact Information
If you have questions about order changes, cancellation eligibility, or an existing order, please contact TitoSport.
Business Address: 481 E 171st St, Apt 5, Bronx, NY 10457, United States
Customer Support Email: [email protected]
Phone Number: +1 718-814-0472
Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM Eastern Time
8. Policy Updates
TitoSport may update this Order Changes and Cancellations Policy from time to time to reflect changes in our operational procedures, production arrangements, or applicable legal requirements.
Updates will be published on this page. The policy in effect at the time of purchase will generally apply to the corresponding order, except where otherwise required by law.
We encourage customers to review this policy carefully before completing their purchases.
Thank you for choosing TitoSport. We appreciate your trust and remain committed to transparent policies and reliable customer service.